Reference

Terms Conditions That Govern Your Use of pohonmas

These terms set out the agreement between you and pohonmas every time you access our platform, deposit through DANA, OVO, or GoPay, or place activity on any lobby category.

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pohonmas Terms Conditions That Govern Your Use of pohonmas
POLICY CONTACT PATHS

Where to Reach Us About These Terms

If any clause here raises questions or you need clarification on how a rule affects your account, reach out through the channels below. Our support team handles terms-related enquiries with the same priority as deposit or withdrawal questions, so you will not wait longer just because the topic is policy. Players in Denpasar or anywhere else in eligible regions can expect the same response paths.

Live Chat Open the chat widget from any page on pohonmas. Select the terms or account category so your message routes directly to an agent who handles policy questions rather than general lobby queries.
Email Support Send a detailed message describing which clause or account action concerns you. Include your registered username so the team can pull your account context and reply with a specific answer rather than a generic template.
Help Centre Our in-platform help section carries short explanations of common policy points including withdrawal verification steps, account closure procedures, and how disputes around wallet transactions are handled.
DATA AND SECURITY PRACTICE

How We Handle Your Data Under These Terms

Your agreement with pohonmas includes how we collect, store, and use your personal information. Below are the key areas where our terms intersect with data handling so you know exactly what applies to your account, your documents, and your transaction history across DANA, OVO, or GoPay wallets.

Data Collection Scope

We collect only what is necessary to verify your identity, process payments, and maintain your account. This includes name, contact details, wallet identifiers for DANA, OVO, or GoPay, and device information used at login.

Cookie Usage

Our platform uses cookies to keep your session active and remember device preferences. You can manage cookie settings through your browser. Disabling certain cookies may limit lobby features or require repeated login steps.

Account Security Obligations

You are responsible for keeping your login credentials private. If you suspect unauthorised access, notify us immediately via live chat so we can freeze the account. We use encrypted connections for every session.

Retention Period

Transaction records and identity documents are retained for the period required by applicable regulations in your region. Once no longer needed, personal data is securely deleted or anonymised beyond recovery.

Who to Contact for Data Requests

Submit data access, correction, or deletion requests through the same support channels listed above. Reference your registered username and specify which data you want reviewed. We aim to respond within a reasonable timeframe.

Third-Party Sharing

We share personal data only with payment processors handling your DANA, OVO, or GoPay transactions, identity verification providers, and where compelled by lawful authority. We do not sell your data to marketing third parties.

Common Questions About Our Terms & Conditions

Below you will find answers to the questions our support team receives most often about pohonmas terms. Each answer focuses on what you can do, what we are responsible for, and where to go next if something is unclear.

Yes. Account creation requires acceptance of the full terms. Your first deposit via DANA, OVO, or GoPay will not process until you have confirmed agreement during the registration step on our platform.

We post updates on this page with a revised date. Material changes are flagged through in-platform notifications. Continued use after the revision date counts as acceptance, so review the page when you see a notification.

Balances linked to confirmed violations may be withheld during review. If the investigation clears your account, remaining funds become accessible again. Disputes can be raised through our support channels within the timeframe stated in the suspension notice.

No. One individual may hold one account only. If duplicate accounts are detected, we may close the newer account and consolidate or forfeit balances depending on whether activity on either account breached other terms.

Contact support via live chat or email and request closure. Active balances must be withdrawn first via your linked DANA, OVO, or GoPay wallet. After closure, personal data is retained only as long as regulations require, then securely deleted.

Eligibility depends on local law and the regulations applicable in your region. We do not provide services where local law prohibits them. It is your responsibility to confirm that accessing pohonmas is permitted where you reside.

We may ask for a government-issued ID and proof that the DANA, OVO, or GoPay wallet used for deposits belongs to you. This is a standard identity-matching step to protect your funds from unauthorised withdrawal requests.

Yes. Our terms state that game results are determined by the respective studio's certified random-number systems. Pragmatic Play, PG Soft, Evolution, and other providers operate their own result engines independently from pohonmas.

Contact support immediately with a screenshot of your GoPay transaction confirmation. We reconcile wallet transactions against our ledger and will credit verified deposits that failed due to a system delay on our side.

Raise the issue through live chat or email first. If unresolved, you may escalate by requesting a formal review. Our terms outline the escalation steps, including a defined window for response and the documentation you should attach.

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