Reference

How We Handle Your Privacy at pohonmas

We built this policy so you know exactly what happens with your personal information the moment you create an account, make a deposit through DANA, OVO or GoPay, or reach out to our support channels.

Data Collection ScopeAccount Security PracticesYour Rights Over Your InfoPayment Data HandlingCookie Transparency
Browse the Lobby Read FAQ
pohonmas How We Handle Your Privacy at pohonmas
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have questions about how your information is stored, want to update personal details or need to request data removal, we keep dedicated channels open. Our support team handles privacy-related queries with the same priority as account or payment issues, so you will not get bounced between departments. Reach out through whichever path suits you and reference your registered phone number or email so we can locate your records quickly.

Live Chat Open live chat from any page on pohonmas — tap the chat icon on mobile or desktop. Mention your privacy query upfront and the agent will route it to our data team without delay. No app install needed, works right in the browser you already use.
Email Support Send your request to our support email with the subject line containing your account username. Include the specific data action you need — access, correction or deletion — and we will respond with a confirmation and timeline for completing the request.
Account Settings Log into your pohonmas account, head to the profile section and review what personal details are currently on file. You can update your phone number, email or display name directly. For payment-linked data like your DANA or GoPay reference, a support agent will assist.
DATA HANDLING DETAIL

How We Secure and Manage Your Information

We treat your data the way we would want ours treated — with care, limited access and clear retention rules. Every layer of our data flow, from OTP login through withdrawal verification, is designed around keeping your information within defined boundaries. Below are the specific practices that shape how we look after what you share with pohonmas.

Encryption in Transit All data moving between your device and our servers travels through encrypted connections. Whether you are logging in from your phone on the commute or confirming a GoPay deposit at home, the channel stays protected against interception by outside parties.
Cookie Usage We use cookies to remember your session, keep you logged in across pages and understand which parts of the site you visit most. You can clear cookies from your browser settings at any time — doing so will log you out but will not delete your account data on our side.
Account Security Layers Your account is protected by OTP verification sent to your registered phone number each time you log in from a new device. This means even if someone knows your password, they cannot access your account without the code delivered to your own mobile.
Data Retention Window We keep your personal data active for as long as your account is open. After you close your account, we retain records for a reasonable period aligned with applicable law in eligible regions, then permanently remove identifiable information from our active systems.
Third-Party Sharing Limits Your data goes to payment processors like DANA, OVO and GoPay only in the minimum form required to process a transaction — account reference and amount. We do not share browsing behaviour, game history or contact details with advertisers or unrelated third parties.
How to Request Changes You can ask us to correct inaccurate details, export a copy of your data or delete your account entirely. Submit the request through live chat or email, confirm your identity via OTP, and our team will action it within a reasonable timeframe and notify you once complete.

Common Questions About Our Privacy Practices

We get asked about data handling often, especially around payments and account access. Here are real questions from our community with direct answers — no legal jargon, just the facts about how your information moves through pohonmas.

We collect your name, email address, phone number and the e-wallet reference you link for deposits — such as your DANA or OVO account identifier. We also log your device type, IP address and browser version to protect against unauthorised access attempts.

Only what is strictly needed to process your deposit or withdrawal — your payment reference and the transaction amount. We never send your game history, browsing patterns or contact list to any payment provider. The transfer is limited to completing your financial instruction.

After closure, we retain your records for a reasonable period as required by applicable law in eligible regions. Once that window passes, we permanently delete identifiable data from active systems. Non-identifiable, aggregated analytics may remain for internal reporting.

Yes. Send a deletion request via live chat or email, verify your identity through the OTP sent to your registered number, and we will remove your personal data from active systems. Some records may be kept briefly if legally required in your jurisdiction.

Cookies keep your session active and remember preferences like your last-used payment method. You control them through your browser settings — block or clear them whenever you choose. Clearing cookies logs you out but does not erase your account or transaction history.

We trigger OTP verification to confirm it is really you. Once verified, your session on the new device gets the same encrypted treatment. The old device session expires automatically, so no one else can use a leftover session on a phone you no longer carry.

We may send notifications about account activity or promotions to the email or phone number you registered. You can opt out of promotional messages through your account settings at any time without affecting your ability to log in, deposit or withdraw.

The connection between your device and our servers is encrypted, and we do not store your full GoPay credentials on our side. We hold only the transaction reference needed to confirm the deposit cleared. The sensitive payment details stay within GoPay's own infrastructure.

Access is limited to team members who need it for a specific operational reason — processing a withdrawal, verifying your identity or responding to a support query you raised. General staff do not have browsing access to the full customer database.

We apply the same data-handling standards across all sessions. However, specific rights — like data portability or erasure timelines — depend on local law in the region you access the platform from. We recommend reviewing what applies in your jurisdiction.

Related pages

pohonmas Indonesia pohonmas App Mega Reel Blast About Us Register