Reference

How We Handle Your Data and Account

We want you to know exactly what happens with your information when you use pohonmas. This page covers data handling, cookie use, account retention and how to reach us if you want changes made.

Data TransparencyCookie ClarityAccount ControlRegion-Dependent AccessContact Paths

Browse the Lobby Read FAQ

What Our Legal Posture Covers

pohonmas Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your account on pohonmas operates under a framework shaped by the region you access us from. We do not claim universal availability — whether you can open and fund an account depends on local law and your eligible region. When you deposit through DANA, OVO or

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GoPay, we process your payment data solely to complete the transaction and maintain your account ledger. We retain transaction records for the minimum period required by applicable regulation in your jurisdiction, and we never sell personal data to third parties. Cookie data helps us remember your
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login session across devices so you can move from your phone browser to a desktop without re-entering credentials each time. If you access the lobby from Denpasar on mobile and later switch to a laptop, your session state carries over through secure tokens stored locally. You
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can request a full export of your stored data or ask us to delete non-essential records by contacting our support team directly. We update this policy when operational or regulatory changes require it, and we notify active account holders via the email tied to their account.
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Any dispute regarding your account balance, withdrawal processing or data handling follows the arbitration path outlined in our terms, which you accepted at registration. Where local regulation mandates specific retention or deletion timelines, those override our internal defaults.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR TEAM

Policy Questions and Contact Paths

Got a question about your data or how we use cookies? Need to request a change to stored information? Our support channels exist specifically for these queries, and they understand the difference between a technical issue and a legal one. Reach out through whichever path suits you, and reference your account ID so we can pull your records quickly.

Live Chat Open the chat widget from any page on our site. Tell the agent you have a legal or data query and they will route you to the right team. Available around the clock so you can raise issues whenever it suits your schedule.

Email Channel Send your request to our support email with your registered account ID and a clear description of what you need — data export, deletion request or policy clarification. We aim to respond within one business day for legal matters.

Account Settings Inside your account dashboard you can review stored payment methods, active sessions, and linked e-wallet details for DANA, OVO or GoPay. Some changes like email updates require verification through the OTP sent to your registered number.

DATA AND SECURITY

How We Protect What You Share With Us

Every piece of information you give us serves a specific function. We do not collect data for the sake of it. Here is how we handle six core areas that matter to your privacy and account safety. Players in Yogyakarta or anywhere else accessing our platform can expect the same handling standards described below.

Data Collection Scope We store your name, email, phone number and payment method identifiers. Transaction amounts and timestamps are logged for your account ledger. We do not record device microphone or camera data at any point during your session.

Cookie Use Cookies maintain your login session and remember display preferences like lobby layout. We use analytics cookies to understand which sections you visit most. You can clear cookies from your browser settings, though this will log you out.

Account Security Your password is hashed and never stored in readable form. OTP verification protects login from new devices. If someone attempts access from an unrecognised browser, we block it until you confirm via the registered phone number.

Retention Period We keep active account data as long as your account remains open. After you request closure, non-essential personal data is purged within the timeframe required by the applicable jurisdiction. Transaction records may be retained longer where regulation demands.

Who to Contact For data-related requests, reach our support team through live chat or email. Specify whether you want an export, a correction or a deletion. We process requests in the order received and confirm completion to your registered email address.

Requesting Changes You can update your stored email, phone number and linked e-wallet through account settings. Changes to payment identifiers for DANA, OVO or GoPay require re-verification. If you want historical records amended, submit a written request through our email support channel.

Questions About Your Rights and Our Policies

We store your name, email address, phone number and the payment method identifiers you link — such as your DANA, OVO or GoPay account reference. We also log transaction amounts and timestamps for your account ledger. No biometric or device sensor data is collected.

Yes. Contact our support team via live chat or email, provide your account ID, and specify you want a data export. We compile the file and send it to your registered email. The process covers personal details, transaction history and active session logs.

Submit a deletion request through our email support channel with your account ID. We remove non-essential personal records within the timeframe applicable to your jurisdiction. Some transaction data may be retained where local regulation requires it.

Yes. Availability depends on local law and eligible regions. We do not claim universal access. If your region restricts the services we offer, certain features or the entire platform may not be accessible to you.

Cookies keep your login session active and remember display preferences. Analytics cookies help us understand traffic patterns. You can clear them anytime through your browser settings, but doing so will end your active session and require a fresh login.

Once you confirm closure, we retain only what applicable regulation requires — typically transaction records for a set period. Personal identifiers like your name and phone number are purged from active systems after the mandatory retention window ends.

We verify withdrawal requests through the OTP sent to your registered phone number. If you linked an e-wallet like DANA or GoPay, the payout goes to that verified wallet. Unverified or mismatched wallet details will pause the request until you confirm ownership.

Yes. We send a notification to the email address tied to your account whenever a material policy update occurs. The updated version is also published on this page with the revision date visible at the top of the document.

Absolutely. Go to your account settings and remove the current DANA, OVO or GoPay reference, then add the new one. Re-verification through OTP is required for the new method before it becomes active for deposits or withdrawals.

Disputes follow the arbitration path outlined in our terms, which you accepted at registration. Start by raising the issue through live chat or email with full details. We review account logs and respond with a resolution or escalation path within the stated timeframe.

How We Handle Your Data and Account

Policy Questions and Contact Paths

How We Protect What You Share With Us

Questions About Your Rights and Our Policies

01 What personal data does pohonmas store when I create an account?

02 Can I request a full export of my stored data?

03 How do I ask pohonmas to delete my data?

04 Does access to the platform depend on where I live?

05 How are cookies used on this site?

06 What happens to my account data if I close my account?

07 How does pohonmas verify my identity for withdrawals?

08 Will I be notified if the legal policy changes?

09 Can I update my linked payment method without closing my account?

10 What dispute process applies if I disagree with an account decision?

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